Privacy Policy

EquipPlus Tech ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or SMS.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business name provided through our website forms, email, phone calls, or SMS messages.
• Service Information: Details about the services you request or inquire about, project specifications, and communication history related to your account.
• Technical Information: IP address, browser type, device information, and website usage data collected automatically through cookies and similar technologies.
• SMS Data: Phone numbers and message content when you communicate with us via text message at (888) 231-1580.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Communicate with you about your projects, accounts, and service updates
• Send transactional SMS messages in response to your text inquiries
• Improve our website, services, and customer experience
• Comply with legal obligations

3. SMS Communications

When you text our business number (888) 231-1580, you consent to receive SMS replies related to your inquiry or requested services. We collect your phone number and message content solely to respond to your communication and provide customer support.

• We do not use phone numbers collected via SMS for marketing purposes
• We do not share your phone number with third parties
• Message frequency varies based on your interaction
• Reply STOP at any time to opt out of SMS communications
• Reply HELP for assistance
• Standard message and data rates may apply

For full SMS program details, see our SMS Terms & Conditions.

4. Data Sharing & Third Parties

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party tools that help us operate our business (e.g., hosting, communication platforms, payment processing). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Protection: To protect the rights, safety, or property of EquipPlus Tech, our clients, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data storage, secure server infrastructure, and access controls. While no method of electronic transmission or storage is 100% secure, we take reasonable steps to protect your information from unauthorized access, alteration, or disclosure.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may disable cookies through your browser settings, though some website features may not function properly without them.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP
• Withdraw consent for data processing

To exercise any of these rights, contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS conversation data is retained for up to 90 days for customer support purposes and then automatically deleted.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, request deletion of your personal information, and opt out of the sale of personal information. We do not sell personal information. To make a request, contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: